Why My Music Won T Download On Apple Music

After speaking to a lot of friends and reading complaints online, I figured that song downloads are broken in Apple Music, at least for some iPhone and Android users. A few months ago, I talked about resolving playback issues with downloaded music tracks. Unfortunately, the problems don't end there. Today, I’m going to discuss what you can do to fix the problem where Apple Music is not downloading the songs you selected.

Ideally, when you tap that Download icon next to an album or track, you expect Apple Music to oblige straightaway. However, both the iPhone and Android apps show an endless ‘spinning’ animation or nothing happens at all. If that sounds familiar, then it's time to try out the fixes I have compiled below. Yes, even I have faced it several times and figured the working solutions for the same problem.

Open the Apple Music app or iTunes. Find the music that you've added from Apple Music. On your Mac, click the Download button next to a song or album. On your PC, click the Download button next to a song or album. Apple Music won't download songs or albums to my iPhone when I click on the download cloud icon. It either spins endlessly or will begin the download (a partially completed circle icon) but not finish it. The download function works on my iPad somit's not a WiFi or account problem. I have checked all my subscription and Storage and app settings. How to fix Apple Music not working on iPhone / iPad. By SK 78 comments Last updated March 4, 2019. If your Apple Music won’t let you download songs or see album covers, try deleting some space. My phone won’t sign in to Apple Music–something about 90 days. Thank you for using Apple Support Communities! To download music in Dolby Atmos when available, choose Music Preferences, click General, then select the Download Dolby Atmos checkbox. See Listen to spatial audio in Dolby Atmos. Note: Music you download from Apple Music to your computer can’t be burned to a disc or transferred manually to a device, such as iPhone, iPad, or iPod.

Of course, I’m assuming that you have checked your mobile internet and Wi-Fi connection thoroughly. If not, try connecting to another Wi-Fi hotspot and return to this post if that fails.

Also on Guiding Tech
3 Cool Apple Music Features You Probably Didn’t Know About
Read More

Apple Music — iPhone

I want to start with the iPhone version of Apple Music since that’s a major originating source of most complaints. Make sure to go through the following fixes in order, and only perform the final fix as a last resort. I keep facing the very problem on Android, so if you are as well, then skip ahead to the next section.

1. Force-Quit Music App/Restart iPhone

Bugs, bugs, and bugs. Any app that’s been running continuously can display weird anomalies from time to time. Same goes for the Music app. If you’ve been using it for a while now, then it’s time to force-quit it and start afresh.

To do that, swipe up and hold your finger from the bottom of the iPhone screen till the multitasking app cards are visible. Then lift your finger to bring up the app switcher on the newer iPhone models without a Home button. If your iPhone has a Home button, double-clicking it is another way to access it. Now, it’s just a matter of selecting the Music app card and swiping it upwards to force-quit it.

After force-quitting the Music app, tap the Music icon on the Home screen to relaunch it. Now try downloading a song. You will be surprised at how effective force-quitting really is.

If that fails, then force-quit the app and restart your iPhone. That should take care of any additional glitches plaguing your device. On iPhone X and newer models, hold down both the Volume Up and Power buttons to bring up the Slide to Power Off Prompt. On older devices, hold down the Power button.

After restarting your iPhone, open the Music app and try to download a song or two. If the problem of not downloading songs persists, move to the rest of the fixes.

2. Enable Cellular Data

Are you trying to download songs in Apple Music using cellular data? Then check that you've enabled cellular downloads for the Music app. Even if you can browse through Apple Music on cellular data, or stream tracks without issue, there’s an additional setting that can restrict downloads.

Step 1: Start by opening the Settings app. Next, scroll down, and then tap on Music.

Step 2: Tap Cellular Data, and then turn on the switch next to Downloads. Make sure you check that the toggle next to Cellular Data at the top of the screen is on. Otherwise the toggle next to Downloads will appear greyed out.

Warning: Using cellular data for downloads can incur significant data charges.

3. Enable Automatic Downloads

Apple Music has an option that automatically downloads songs as soon as you add them to your library. If the problem keeps happening only with certain specific tracks or albums, then enabling this setting can help fix the issue. You can always turn this setting off if automatic downloads are a concern.

To enable Automatic Downloads, tap Music within the Settings app. On the subsequent screen, turn on the switch next to Automatic Downloads.

Head back into the Music app, and then remove the problematic album or track from your library. Search for it again, and then re-add it to your library. That would also initiate an automatic download of the album or track.

To ensure that the item is downloaded, switch to the Library tab within the Music app, and then tap Downloaded Music.

4. Update iOS Software

The Music app is tightly integrated into iOS. If you haven’t updated iOS in a while, you should install the updates right away. Usually, the latest releases carry a ton of bug fixes that might help resolve this issue.

To do that, open the Settings app, tap General, and then tap Software Update. If any new updates are available, download and install them.

Music Won't Download To Iphone

5. Offload Apple Music

If the fixes above didn’t help resolve the issue, then it’s time to reinstall the Music app before proceeding any further. Rather than deleting the app entirely, iOS 11 or higher includes a neat feature called ‘app offloading.’ With this feature, you can retain all previously downloaded music tracks despite removing the app. Those songs will show up as soon as you reinstall the app.

Step 1: Open the Settings app, and then tap General. Next, tap iPhone Storage.

Step 2: Select Music, and then tap Offload App on the subsequent screen. Tap Offload App again to confirm.

Step 3: Restart your iPhone. Next, tap the Music app icon on the Home screen. That should prompt iOS to reinstall the app. After that, check if the issue still persists.

6. Reset Network Settings

Since we have now gone through a number of fixes, it’s time to rule out the possibility of improperly configured network settings. To do that, you must reset the network settings on your iPhone.

However, this procedure will cause your iPhone to forget all previously saved Wi-Fi networks and passwords, Bluetooth devices, and VPN settings. Yes, the cellular settings are also reset. However, they are reapplied automatically after the reset procedure.

Step 1: On the Settings app, tap General. Next, tap Reset.

Step 2: Tap Reset Network Settings, and then tap Reset Network Settings again to confirm.

After resetting the network settings on your iPhone, either reconnect to any available hotspots or enable cellular data and check if Apple Music can download any albums or tracks without issues.

7. Toggle iCloud Music Library

Turning off iCloud Music Library, and then switching it back on is another viable fix that can help resolve issues with stuck Apple Music downloads. However, there’s a downside to doing that. Any songs that you’ve managed to download previously will be removed. Which means that you will have to re-download everything again from scratch. Only do this if the fixes above failed to work.

Step 1: On the Settings app, tap Music. Next, turn off the toggle next to iCloud Music Library. On iOS 13 and later, this option is labeled as 'Sync Library.' Tap Turn Off to confirm.

Step 2: Restart your iPhone. After that, revisit the screen above, and then re-enabled iCloud Music Library. Afterward, confirm if downloads are working again.

That's about it for Apple Music on the iPhone. Next, we take care of the Android version of Apple Music.

Also on Guiding Tech
#Apple Music
Click here to see our Apple Music articles page

Apple Music — Android

Apple Music on Android is downright terrible. It’s slow, sluggish, fails to load album artwork … I can rant all day! To make things worse, it often fails to download songs for offline listening as well. The fixes for the Android version is mostly the same as on iOS, except for a few. Let’s get started.

1. Force-Quit Apple Music/Restart Phone

On Android, force-quitting Apple Music once every while can work wonders at resolving issues with stuck downloads. Bring up the app switcher by tapping the Overview icon on the navigation bar. To force-quit Apple Music, either swipe the app card to the left or the right, or tap the 'X'-shaped symbol (if available). Afterward, relaunch the app, and then try downloading a track.

You should also consider restarting your phone if that fails. On most Android devices, it’s simply a matter of holding down the Power button for a few seconds to bring up the Power Off or Restart prompts.

2. Enable Cellular Data

If you are using the Apple Music app on cellular data, make sure that cellular downloads are allowed. You can't download any songs otherwise.

Step 1: On the Apple Music app, tap the vertical ellipsis icon (three-dotted) to the upper-right corner of the screen. On the menu that shows up, tap Settings.

Step 2: On the Settings screen, tap Mobile Data, and then turn on the switch next to Downloads. If the Downloads option looks grayed out, enable Use Mobile Data at the top of the screen.

3. Clear Cache

Android provides the means to clear the cache of an an application directly. Often, flushing out the accumulated junk of weeks or months of using the Apple Music app can work in your favor.

This process differs slightly for each type of Android device, but you should be able to figure things out using the steps below.

Step 1: Open the Settings app on your Android device. Tap Apps & Notifications, and then tap Apps.

Step 2: Tap Apple Music, and then tap Storage.

Step 3: Tap Clear Cache. That should do the trick.

Open Apple Music, and then try downloading a song. Most likely, it should work now.

4. Update Apple Music App

An outdated Apple Music app can present all sorts of issues. You must make sure to update the app regularly. To do that, head into the Google Play Store, and then perform a search for Apple Music. Visit the page for Apple Music, and tap Update if you see an available update.

5. Reset Network Settings

If Apple Music still doesn’t download your songs, it’s time to perform a network settings reset. Android devices have the option to do this listed in differing locations, but opening the Settings app, and then typing in ‘reset’ into the search bar will often reveal the option straightaway.

Resetting network settings will delete saved Wi-Fi passwords, Bluetooth connections, VPNs, etc. For more details about resetting network settings on Android, please check out this explainer.

6. Reinstall app

Since the fixes above failed to resolve the issue, it’s time to reinstall Apple Music. However, this process will also remove all of your previously downloaded songs. Only do this if the fixes above failed to work.

To remove Apple Music, simply press and hold the Apple Music icon down on the Home screen of your device. Next, drag it over to the trash bin (which often shows up to the top of the screen) and release.

Afterward, restart your phone, and then head into the Google Play Store to reinstall Apple Music. Once you have the app up and running again, sign in and perform a download. It should likely work.

Also on Guiding Tech
3 Reasons Why You Should Renew Your Apple Music Subscription
Read More

Time to Chill

So, did you get Apple Music to download your songs? If so, then congrats. Time to chill out. Downloads are really essential for great user experience, and I really hope that Apple would take the time to iron out some of these bugs that continue to hamper the song downloads functionality often. Perhaps with Apple’s recent shift towards services, these issues may take prominence on their to-do list. But we will have to wait and watch after iOS 13 rolls out.

Next up: Don't have anything worthwhile to listen to in Apple Music? Here are 5 awesome tips that you can use to discover new music.

Why My Music Won T Download On Apple MusicThe above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.

Read Next

How to Stop Apple Music Automatic Downloads on iPhone and Mac

Are you looking to stop

There's no cost to add or download content. Learn more about Apple Music and how to join. If you don't subscribe to Apple Music but want to download content to your device, you can buy music from the iTunes Store app on your iOS device or in iTunes on a Mac or PC. Apple Music features might vary by country and region.

Hello Hadhod156,
  • Current outage map for Apple Music. @ErlineP why is my @applemusic not working? Even the songs downloaded in my phone? With @applemusic syncing with their #applewatch? The watch app (on iphone) can't get past the 'pending.
  • Download the Apple Music App Sort By: Meta Bugs News Discussion Playlist Question. Ask questions, report bugs, start discussions, and post links to articles about MUSIC. Please be sure to make use of our [Question], [Bugs], [Discussion], and [News] flairs. Share your playlist! Be sure to use the [Playlist] tag. Give feedback!
  • How to fix Apple Music not working on iPhone / iPad. By SK 78 comments Last updated March 4, 2019. If your Apple Music won’t let you download songs or see album covers, try deleting some space. My phone won’t sign in to Apple Music–something about 90 days.

Thank you for using Apple Support Communities! I understand that you are unable to download songs to your Apple Music Library on your iOS device. Being able to listen to and enjoy music offline is important. You've come to the right place for help.
The following support article provides some troubleshooting steps to try for this behavior:
Get help with iCloud Music Library - Apple Support
Specifically, try the steps in this section:

If you can't download, play, or access songs

First check iTunes to see if the song is ineligible for upload. Additionally, if you added the song to your library from the Apple Music catalog, it might no longer be available on Apple Music.

Check your Internet connection

Open Safari on your iPhone, iPad, iPod touch, or Mac, or a web browser on your PC, and go to any website to make sure you have a strong Wi-Fi or Internet connection.

If you can't connect to a Wi-Fi network on your iOS device, you can try using cellular data:

  1. Go to Settings > App and iTunes Stores.
  2. Turn on Use Cellular Data.

You might have to pay a fee to download over a cellular network. Contact your wireless carrier for details, and learn about cellular data settings and usage.

If you're still unable to download songs, close the Music app and restart your iPhone:

  1. ​​Restart your iPhone, iPad, or iPod touch - Apple Support
To help further isolate possible causes, see if you're able to download music to another device that can access Apple Music. If you aren't able to download music on the other device, check that your Apple Music subscription is active by following the steps here:
Manage your Apple Music subscription on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV - Apple Support
You may also want to check if your storage settings for the Music app on the iPhone may be restricting new music from being downloaded. You can find that by going to Settings > Music > Optimize Storage
Keep us posted with what happens from here.
Take care!

Keep track of all your favorite tracks.

iTunes keeps all your music together, so it’s there when you’re ready to listen. Instead of going through stacks of CDs or digital files, you can import them into iTunes and quickly browse your whole collection. Organize your library any way you want. Create playlists and enjoy them whenever and wherever. Then sync them to your iPhone, iPad, or iPod touch or stream them to your Apple TV.

On iPhone, iPad, and iPod touch.

Open the Music app and select Library.

On Mac and PC.

Open iTunes, go to your music library, and select artists, playlists, or songs.


Experience radio in an entirely new way with Beats 1. A 24/7 station that celebrates the best new music every day. It’s free for everyone — even if you don’t have an Apple Music plan. So no matter when or where you tune in, you’ll hear the latest in music, interviews, and culture broadcasting worldwide from our studios in Los Angeles, New York, and London.

If you do join Apple Music, you can listen to a wide range of ad-free, on-demand radio stations from around the world. And you can easily create and personalize your own stations that evolve as you interact with them.

Learn more about Apple Music

iTunes Store.

Where the song in your head becomes the song in your library.

Why My Music Won T Download On Apple Music

With the iTunes Store, you can get all the music you want — and the music you didn’t know you wanted.1 You’ll find more than 50 million high-quality, DRM-free songs on iTunes for just 69¢, 99¢, or $1.29 each.2 And it’s all just a click away. Listen to a 90-second preview of select songs before you buy. Complete My Album makes it possible to buy a few songs to try an album out, then get the rest for the original album price minus what you’ve already spent. Buy on any device, and your songs are instantly accessible in your music library.


The iTunes Store has lots of ways to help you find music you’ll love. Top charts. New music recommendations based on your past purchases. Trending Searches to help you narrow down which artist, album, or genre is hot.3 And Siri works with Shazam, the amazing app that identifies the song that’s playing.4 As soon as you hear a song you like, just ask Siri “What song is this?” to find out the artist, track, album, and more. You can purchase the song immediately from the iTunes Store. Or Siri can add it to your Wish List so you can buy it later.

Family Sharing.

Being a family has its perks.

Family Sharing makes it easy for up to six people in your family to share each other’s iTunes purchases. Whenever a family member buys a new song or album, everyone else can download and enjoy it. Families can share movies and TV shows, too. And for kids under age 13, or any other family members you choose, you can turn on Ask to Buy, which requires parental permission before purchasing.5

Learn more

Buy once, available everywhere.

The songs and albums you buy from the iTunes Store automatically appear on all your devices. Music purchased on any device is instantly accessible in your iTunes library on your Mac or PC.6 Just tap to play, or even download if you’re going somewhere you won’t have Wi-Fi. And with Family Sharing, whenever one family member buys a new song or album, everyone else can download and listen.

Gift Cards

Give friends and family an App Store & iTunes Gift Card and they can choose anything from the App Store, the iTunes Store, and Apple Books,1 or put it toward Apple Music subscriptions and iCloud storage plans. You can also give them an Apple Store Gift Card that can be used to buy Apple hardware and accessories at any Apple Store or at www.apple.com.

Why My Music Won't Download On Apple Music For Windows

Music Download Sites

Why My Music Won't Download On Apple Music Streaming

  • Already have an App Store & iTunes or Apple Store Gift Card? Redeem